2023Center for Humane Technology
CERTIFICATE: Foundations of Humane Technology
2015Slalom Consulting CPE
CERTIFIED SCRUM MASTER
2000WAKE TECHNICAL COLLEGE
CERTIFICATE HTML DEVELOPMENT
1991KENT STATE UNIVERSITY
B.S. /M.A. SPEECH PATHOLOGY
Selected for combined B.S./M.A. program on the basis of undergraduate academic success
1994National Aeronautics & Space Administration
NASA Distinguished Teacher Award
Selected to participate in NASA NEWEST program at Langley Research Center, learning ways to provide science education to differently-abled middle school students.
2007 - 2013UTEST Usability Testing Community
Member, UTEST Advisory Council
Provided advisory oversight and hands-on support to the longest-running online global community in the user-experience space.
2022 - presentEnterprise Knowledge
Principal, Knowledge Management
Providing leadership to the Enterprise Knowledge team and clients in Knowledge Management; includes development and successful delivery of engagements and new service offerings, establishing standard processes in KM activities and capacity development to drive practice growth.
Member, Board of Advisors
Leveraging my knowledge and experience to provide professional advice to Forge Harmonic's executive team on all aspects of their business, including strategies, financials, marketing, sales, operations, and growth plans.
2017 - 2022RGP
VP CUSTOMER EXPERIENCE/DESIGN
Leader of the Global Experience Innovation team. As a result of my leadership, RGP now enjoys: • A standard process for creating and launching digital products faster and with higher ROI • The organization’s first in-house product development team driving idea conception through delivery • 24x7 digital access to customer feedback and sentiment that drives repeat engagements • A global knowledge management platform providing redeployable hours ROI of 2x • An enterprise taxonomy that simplifies and streamlines more accurate reporting and removes siloes.
2011 - 2017SLALOM CONSULTING
As a practice lead, I provided value to Slalom, our consultants and our clients by: • Introducing, launching and delivering 6 new solutions in UX and Delivery Leadership • Designing and launching the global strategic approach to selling and delivering UX services • Exceeding practice revenue targets for 5 years in a row while maintaining <5% attrition on my teams • Delighting over 20 unique B2B/B2C clients through dozens of UX and Strategy engagements
2006 - 2011ONESPRING
As a practice lead, I accelerated OneSpring’s growth by: • Developing and launching the Requirements Visualization methodology, leading to 2x improvements in client satisfaction and 90%+ reduction in UAT defects for software projects • Training all colleagues and over 10 clients on requirements visualization best practices • Leading engagements for over a dozen large public and private sector clients • Presenting our approach at major professional conferences
2004 - 2006KNOWLEDGESTORM
MANAGER, USER EXPERIENCE & DESIGN
In this role, I provided the following benefits to Knowledgestorm: • Established the organization’s first user-centered design program • Established design as a specialized discipline • Elevated the quality of requirements, leading to a significant decrease softtware development time and UAT defects
SENIOR USABILITY SPECIALIST/LEAD INFORMATION ARCHITECT
In this role, I provided the following benefits to HumanCentric: • Introduced and launched the formal practice of Information Architecture • Drove client satisfaction through excellent delivery and engagement management
Front End Developer; Strategic Concept Development
Created HTML for consumer-facing web product; member of the organization's first strategic concept development team. Established the first customer advisory panel to help guide feature development.
Provided direct speech pathology services to preschool to adult-age individuals with communication impairments. Provided classroom-based education to students with language impairments that prevented them from being successful in regular mainstream environments. Developed and launched computer-based communication and environmental control systems for individuals with locked-in syndrome, enabling them to communicate with caregivers and family members and control basic aspects of their environments.
CERTIFIED SCRUM MASTER
EXPERIENCE (YEARS AND LEVEL)
DIGITAL (20 Years)
RESEARCH (20 Years)
PRODUCT (20 Years)
STRATEGY (20 Years)
DESIGN (20 Years)