Healthcare Work

As a practicing Speech-Language Pathologist, I assessed, designed, developed and launched custom communication systems for patients with locked-in syndrome.

For the first time since their significant healthcare events, these patients could communicate with their nurses and begin to regain control over their environments. This effort also required the creation and delivery of training materials for caregivers and family members.

In partnership with an industrial designer, I created the user interface for an infusion pump designed for battlefield conditions in a project funded by a venture capital firm.

This pump, specially designed to infuse blood at up to 6x the normal rate of infusion, required an interface that could be easily read in low light, low contrast, high vibration environments.

Automation of existing manual system to track data used directly for Medicare reimbursement.

When combined with the healthcare decision support system, frontline healthcare workers were able to proactively identify at-risk patients, thus reducing readmissions and protecting my client’s Medicare reimbursement.

I applied the Requirements Visualization methodology that to gather requirements and evolve the design of the existing VistA EHR system.

This important design change was intended to support new breast cancer registry that assisted physicians and other healthcare workers in identifying and tracking Veterans with abnormal mammography screening results.

I led the team that created the initial prototypes and requirements of key functionality within the VA’s VistA EHR system in preparation for forthcoming Requirements Visualization activities.

This effort served as a baseline to enable the VA to rapidly prototype and test future enhancements prior to implementation. This effort required significant collaboration with physicians and other healthcare workers to determine key functionality and assess accuracy of the prototype.

I led the team tasked with creation of the prototype and associated requirements over multiple months in 5 different locations with Veterans and their caregivers as key stakeholders. This provided key design inputs to the VA’s MyHealtheVet website, and included the creation of the organization's first mobile-oriented prototypes as well.

I conducted usability testing and incorporated the user feedback to develop an integrated experience for Emory Healthcare's patent-facing websites. Emory took my inputs as part of their rebranding effort and created a more streamlined patient experience.

Served as User Experience SME for strategy, definition, design, and subsequent relaunch of 30+ different customer support portals into a single, unified experience for a Life Sciences provider. My efforts included in-person and remote user research, content strategy and analysis and development and delivery of user training materials. The new portal was successfully launched and has continued to evolve, providing a better experience for my client's customers.

Served as User Experience SME for strategy, definition, design, and subsequent relaunch of 30+ different customer support portals into a single, unified experience for a Life Sciences provider. My efforts included in-person and remote user research, content strategy and analysis and development and delivery of user training materials. The new portal was successfully launched and has continued to evolve, providing a better experience for my client's customers.

A healthcare payer services client was struggling to gain market share with their products. They requested an analysis of their current product team and processes, with recommendations to help them evolve toward best practices benchmarks.

I scoped the work and led the team which conducted organizational interviews, investigated processes and analyzed the client's outputs. We evaluated the strength of their product strategy based on the evidence obtained and related key findings and recommendations against commonly accepted product organization best practices. Our detailed outputs provided the detailed analysis and benchmark findings but also provided prioritized recommendations for remediation that the client was able to begin enacting immediately.