Resume

Experience

2024-2025
CBORD

SR. DIRECTOR USER EXPERIENCE AND DESIGN

  • Led enterprise UX strategy for healthcare, commercial, and higher-ed SaaS serving ~7 million users across clinical, corporate, and campus environments.
  • Re-architected core product experiences supporting acute and long-term care providers; defined new interaction models and data workflows that improved feature learnability and reduced cognitive load.
  • Introduced the organization’s first AI chatbot design principles and explainability guardrails, ensuring AI features met safety, auditability, and accessibility standards.
  • Established cross-functional discovery practices integrating user research, product analytics, and customer feedback loops to inform roadmap priorities and quantify design ROI.
  • Translated insights from research and support data into prioritized UX backlog initiatives that increased user satisfaction and retention.
  • Coached and developed a multidisciplinary UX team; built growth paths and competency models enabling adaptation to emerging AI tools and methods.
  • Introduced AI-enabled tools to accelerate early-stage concepts to accelerate the design process.
  • Serving as the executive sponsor for the organization's Mental Health Awareness Employee Resource Group
2022-2024
Forge Harmonic

MEMBER, BOARD OF ADVISORS

  • Providing professional strategic guidance on marketing, sales, delivery and operations to the CEO/ Founder on a quarterly basis.
  • Provided strategic and hands-on design support for early stage telehealth app
2022 - 2023
Enterprise Knowledge

PRINCIPAL CONSULTANT

  • Developing a new approach to deliver strategy engagements to clients
  • Leading large knowledge management and data/AI strategy engagements and work streams for multinational clients
  • Identifying solution opportunities and supporting sales and go-to-market efforts
  • Implementing new approaches for developing junior team members
2017 - 2022
RGP

VP CUSTOMER EXPERIENCE/DESIGN/LEAD PRODUCT MANAGER

Leader of the Global Experience Innovation team. As a result of my leadership, RGP received:
  • A standard and repeatable, agile process for creating, launching, and managing digital products across the lifecycle, more efficiently and with higher ROI
  • The organization’s first in-house product development team driving idea conception through delivery and launch, including change management and/or product marketing
  • A collection of digital and service-based products improving employee and client experience which leveraged advanced technologies such as machine learning and predictive data
  • 24x7 digital access to customer feedback and sentiment that was combined with predictive analytics to change the way relationship managers pitched and responded to clients
  • A global knowledge management platform that provided a redeployable hours ROI of 2x shortly after launch
  • An enterprise taxonomy covering solutions and skills that simplifies and streamlines more accurate reporting and removes siloes.
2021 - present
GrayMatter Solutions, LLC

INDEPENDENT PRODUCT EXPERIENCE STRATEGIST

Conducted research and developed strategy to help a global SAAS marketing automation firm determine how to expand into a new. market segment. Specifically, I:
  • conducted research and identified key customer journeys to inform required features for market segment expansion
  • Identified, prioritized and roadmapped target features for new market segment to guide client in adapting existing product for this new market
  • Crafted a tactical marketing and content strategy/positioning guide to solve anticipated challenges in onboarding users to platform
2011 - 2017
SLALOM CONSULTING

PRACTICE LEAD, UX, PM/BA/AGILE

As a practice lead, I provided value to Slalom, our consultants and our clients by:
  • Introducing, launching and delivering 6 new profitable solutions in UX and Project/Program Management and Agile
  • Leading practices in UX, Program/Project Management, Business Analysis and Agile with up to 60 direct reports
  • Exceeding practice revenue targets for 5 years in a row while maintaining <5% attrition on my teams
  • Delighting over 20 unique B2B/B2C clients through dozens of UX and Strategy engagements
  • Aligning the global UX go-to-market approach for 14 markets

Additionally, I was selected for and completed Slalom's leadership development program.
2006 - 2011
ONESPRING

PRACTICE LEAD

As a User Experience practice lead, I accelerated OneSpring’s growth by:
  • Refining and expanding the Requirements Visualization methodology, leading to 90%+ reduction in UAT defects for software projects
  • Training colleagues and over 10 client organizations on requirements visualization best practices
  • Successfully leading engagements for over a dozen large public and private sector clients, resulting in many repeat engagements
  • Presenting our approach at major professional conferences
8 Years
Various

SPEECH PATHOLOGIST

As a certified speech-language pathologist, I:
  • Provided direct speech pathology services to preschool to adult-age individuals with communication impairments.
  • Provided classroom-based education to students with language impairments that prevented them from being successful in regular mainstream environments.
  • Developed and launched assistive technology and computer-based communication/environmental control systems for individuals with severe communication impairments, enabling them to communicate with caregivers and family members and control basic aspects of their environments.

Education

November 2025 (registered for November cohort)
AI, Tech and Privacy Academy

AI Governance Training

Explores legal, ethical, and regulatory dimensions of AI systems. Gained deep familiarity with the EU AI Act (classification, conformity, enforcement), privacy/AI trade-offs, liability, and dark pattern mitigation—all through critical-thinking dialogues, case studies, and interactive sessions.
October 2025 - January 2026
MIT Professional Education

No Code AI and Machine Learning: Building Data Science Solutions

Applied training in data modeling, automation, and no-code AI platforms to accelerate intelligent solution development and responsible AI adoption across business contexts.
2024
Scrum Alliance

Certified Scrum Product Owner

2023
Center for Humane Technology

CERTIFICATE: Foundations of Humane Technology

WAKE TECHNICAL COLLEGE

CERTIFICATE HTML DEVELOPMENT

KENT STATE UNIVERSITY

B.S. /M.A. SPEECH PATHOLOGY

Selected for combined B.S./M.A. program on the basis of undergraduate academic success

Other Achievements

2007 - 2013
UTEST Usability Testing Community

Member, UTEST Advisory Council

Provided advisory oversight and hands-on support to the longest-running online global community in the user-experience space.

Certificates

CERTIFIED SCRUM PRODUCT OWNER

2024